www.rebeccareagan.com

Rebecca S. Reagan

2629 Folsom St. Apt. 306

San Francisco CA 94110

(310) 702-2539

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Summary of Qualifications

Project / Program Manager with track record of managing client facing projects with poise and quick problem solving. 10 years experience in professional services, software and non-profit environments. Acknowledged for writing abilities, from technical documentation to grants, speech writing and executive reporting. Bi-lingual English / German. Known for streamlining business processes and for small-business style versatility.

•Strategic Planning & Program Design

•Project Management

•Customer Care

•Technical and Educational Writing

•Teaching, Training and Presentation

•Database Building and Management

•Vendor Contracting and Relations

•Event Planning

•Claim Auditing

•Staff Management

Professional Experience

Electronic Frontier Foundation, San Francisco CA, September 2010-Present

Development Volunteer

Copy writing and grant writing assistance for non-profit fund raising team.

Freelance Copyediting, Auditing, QA, San Francisco CA, March-June 2010

Clients include Bonfire Communications and Garner Consulting

Copyediting and QA of employee communications, auditing of medical and dental claims at third party administrators for self-funded employers.

Cornerstone On Demand, Inc., Santa Monica CA, 2008-2009

Content Project Manager

Project managed fulfillment, integration and troubleshooting of online courseware content for Software-as-a-Service Talent Management company. Provided customer care for all tickets regarding online courseware issues. Managed catalog of over 30,000 third-party titles, updating and tracking versions in all client portals.

•First Project Manager added to Customer Care system as Subject Matter Expert on Online Learning issues

•Streamlined business processes and succeeded with 60% increase in responsibilities

•First Project Manager granted back-end access to databases

•Only Project Manager in company chosen to create functional specifications for significant product enhancements.

Garner Consulting, Pasadena CA, 2004-2009

Employee Benefits Associate Consultant

Assisted Consultants in all aspects of employee benefits consulting, including customer care, insurance quotes, claim auditing, data manipulation, plan performance reporting, authoring of employee communication, editing and supervising the production of documents from proposals to reports to reference books.

•Wowed international insurance industry association with online courses, as co-writer

•Increased efficiency of claim audits by authoring custom sampling scripts

•Chosen as author of a chapter in the Health Insurance Answer Book in 2008.

Robert Bosch Foundation Fellowship, Stuttgart, Germany, 2003-2004

Fellowship program for 20 up-and-coming American businesspeople, lawyers, journalists and political scientists to work in the public and private sectors in Germany.

Transatlantic Relations Fellow

Worked for the Coordinator of US-German Relations, Karsten Voigt, at the German Foreign Ministry, and for a small think tank, The Einstein Forum, as a participant of the Fellowship.

•Entrusted with citizen correspondence in German for top politician

•Accompanied Karsten Voigt to Security summits in Vilnius, Lithuania and Washington DC

•Assembled comprehensive database of funding opportunities for the Einstein Forum.

CDS International, Inc., New York NY, 1997-2003

A non-profit organization specializing in work-based exchange programs for young adults.

Congress-Bundestag Youth Exchange for Young Professionals Program Director 2001-2003

Directed American side of U.S. State Department-funded, reciprocal one-year work/study scholarship exchange of German and American college-age youth.

Program Officer 2000-2001

Assistant Program Officer 1997-2001

•Kept all 100 German participants in the country after the September 11th, 2001 attacks occurred less than one month after their arrival in the United States

•Streamlined processes through increased use of online help, forums, fill-in forms, and custom-building a database

•Secured $50,000 grant increase in one year

•Received thank you notes from former employees for good management

•Swayed audiences at national conferences, US State Department meetings and international summits.

Software

MS Office Suite, FileMaker Pro, SQL Server, Quark Xpress, Photoshop, MS Project, Daptiv, OnTime

Honors

12-month Fellowship, Robert Bosch Foundation Fellow, 2003-04

3-month Fellowship, Goethe Institut Fellow, 1997

Education

Master of Arts in Germanic Languages and Literatures, New York University

MacCracken Fellow

Bachelor of Arts in Literature with emphasis in Creative Writing, University of California, Santa Cruz

Honors in the Major and of the College, Phi Beta Kappa